Contact Us & FAQ


Frequently Asked Questions

FAQ for Browsing

Can I place an item on hold or Lay-by?

No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.

The item I want is not in stock what now?

We try to have stock levels to keep up with the demand of sales, however some items will sell quicker than others. If you have seen something that is no longer available, please contact us via the Contact form below.

When can I expect new products?

We are constantly on the look out for new stock as fashion changes from season to season. We try to regularly update the products listed on our website to align with what we have in store.

Can I view an item in store before making the decision to purchase?

You can view and try on our large range of clothing at 9 Newcomen St, Newcastle 2300, NSW

How can I provide feedback about a product?

If you would like to provide feedback or a review, please message us with your order number and product you’d like to review. If it’s good enough we’ll put it on our Testimonials Page.

Do you place items on backorder?

Items are not placed on back order and we avoid advertising products that we don’t have on hand. If your product has sold out, you will be contacted by a member of our team and a refund will be arranged.

What are cookies? Do I need to enable cookies in my browser?

Cookies are data sent from a website to your browser, they are then stored on your computer. Your browser’s preferences usually have “Cookies Enabled”. This means that when you visit a website you will be sent cookies that will be stored on your hard drive. Cookies cannot access any information about you, or your computer. They use anonymous unique identifiers. For more information feel free to browse our Privacy Policy and Terms and Conditions.

FAQ for Purchasing

I need help with my order. Who can I contact?

You can contact us via the Contact form located below the FAQ section. You can also e-mail us directly at sales@ritzyrose.com.au We respond to inquiries within 12 hours.

There was a problem with my order and now the item is out of stock?

Please allow 15 minutes for the item to reappear in stock, you can then try and make your purchase again. If the issue persists please contact us via our Contact Form located below.

Has my purchase been successful?

If you have made a purchase you will receive a confirmation e-mail within 30 minutes of your purchase. If you haven’t received one make sure to check your junk and spam folders! You will be given a tracking ID which will enable you to track your order which is located on the Track Your Order Page, located in My Account.

How do I change my Order after Purchase?

We pack and process our inventory pretty quickly, however we understand sometimes humans change their minds, if you’d like to amend your order before it has been shipped please contact us via the Contact form below. However if the order has already been processed/shipped we cannot make any changes.

How do I know it's safe to shop with you?

We value your privacy and business, therefore we work hard to ensure your details are secured and never released to third party companies. You can learn more about how we keep your information safe on our Privacy Policy page.

What payment types do you accept?

We accept various forms of payment including Credit Cards, Paypal, Vouchers or Store Credit and Bank Transfer. We accept MasterCard, American Express and Visa. You can of course pay upon pickup at our store in Newcastle.

FAQ for Delivery

How can I track my order?

To get an update on your order check the  Order Status page and enter your tracking ID

Can I change my address after I have ordered

Your address can be changed only if your order has not yet been shipped! Contact us using the form below if would like to change your shipping address.

Do you ship internationally?

No, unfortunately we only ship to Australia and New Zealand.

Do I have to sign for my items?

All deliveries have to be signed for . However, you may want to have the parcel left unattended at your delivery address or sent to your local post office for you to collect later if you are not at home at the time of the delivery.

Do you deliver to PO boxes, Military addresses and Parcel Lockers?

Yes. Available delivery options for these addresses are “tomorrow” and “Within X business days”. Delivery options like “today” and “tonight” are not possible – a Customer Service agent will call you to organise alternative arrangements if this is the case.

Can my order be delivered to a depot?

Yes, just list your address as the depot and we will send it addressed to your name.

Contact Us

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Store Information

Address:9 NEWCOMEN ST, NEWCASTLE 2300, NSW
Tel:02 4929 7522
E-Mail:Sales@ritzyrose.com.au

Trading Hours

Monday to Friday9:30AM – 5:30PM
Saturday9:30AM – 4:00PM