Frequently Asked Questions
FAQ for Browsing
No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.
We try to have stock levels to keep up with the demand of sales, however some items will sell quicker than others. If you have seen something that is no longer available, please contact us via the Contact form below.
We are constantly on the look out for new stock as fashion changes from season to season. We try to regularly update the products listed on our website to align with what we have in store.
You can view and try on our large range of clothing at 9 Newcomen St, Newcastle 2300, NSW
If you would like to provide feedback or a review, please message us with your order number and product you’d like to review. If it’s good enough we’ll put it on our Testimonials Page.
Items are not placed on back order and we avoid advertising products that we don’t have on hand. If your product has sold out, you will be contacted by a member of our team and a refund will be arranged.
FAQ for Purchasing
You can contact us via the Contact form located below the FAQ section. You can also e-mail us directly at firstname.lastname@example.org We respond to inquiries within 12 hours.
Please allow 15 minutes for the item to reappear in stock, you can then try and make your purchase again. If the issue persists please contact us via our Contact Form located below.
If you have made a purchase you will receive a confirmation e-mail within 30 minutes of your purchase. If you haven’t received one make sure to check your junk and spam folders! You will be given a tracking ID which will enable you to track your order which is located on the Track Your Order Page, located in My Account.
We pack and process our inventory pretty quickly, however we understand sometimes humans change their minds, if you’d like to amend your order before it has been shipped please contact us via the Contact form below. However if the order has already been processed/shipped we cannot make any changes.
We accept various forms of payment including Credit Cards, Paypal, Vouchers or Store Credit and Bank Transfer. We accept MasterCard, American Express and Visa. You can of course pay upon pickup at our store in Newcastle.
FAQ for Delivery
To get an update on your order check the Order Status page and enter your tracking ID
Your address can be changed only if your order has not yet been shipped! Contact us using the form below if would like to change your shipping address.
No, unfortunately we only ship to Australia and New Zealand.
All deliveries have to be signed for . However, you may want to have the parcel left unattended at your delivery address or sent to your local post office for you to collect later if you are not at home at the time of the delivery.
Yes. Available delivery options for these addresses are “tomorrow” and “Within X business days”. Delivery options like “today” and “tonight” are not possible – a Customer Service agent will call you to organise alternative arrangements if this is the case.
Yes, just list your address as the depot and we will send it addressed to your name.
|Address:||9 NEWCOMEN ST, NEWCASTLE 2300, NSW|
|Tel:||02 4929 7522|
|Monday to Friday||9:30AM – 5:30PM|
|Saturday||9:30AM – 4:00PM|